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Servers down

Post by Roadkill on Thu Jan 21, 2010 2:49 pm

Trouble with GameServers.com, more info later.

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Re: Servers down

Post by Vib3 on Thu Jan 21, 2010 5:48 pm

wtf!? again?

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 6:30 pm

Yeah, since they still haven't replied, i'll write down the story for everyone asking me whats going on.

Basically, due to some sort of fault from their site, I did not receive any emails that I had to pay the monthly $3,95 for the ventrilo server. So when I logged in a few days ago, I noticed I was 8 days overdue on a $3,95 payment. I payed immediately with paypal, but this morning they emailed me that they had not received the money yet so they closed down my account at gameservers.com

Instead of just suspending the service in question (ventrilo server)
they deleted my account, so ALL services connected to my account (stf server, which was still payed for till 15-02-10, ventrilo, and the old website) were removed.

Meaning those IP's were available for new customers again. As you can see on the server monitor our ventrilo server has been assigned to a new customer already, and thats probably gonna happen with our server IP too. So pretty much over 1 years work in getting the IP known amongst ET players, high in the server ranks etc, is gone.
OVER $3,95

I emailed them, and so far they haven't given any explanation.
Probably scared cause they know they're morons, and they fucked up.

To be continued...

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 6:53 pm

From: support@gameservers.com
To: *****@gmail.com
Date: 21st january 2010 16:38
Subject: [Ticket:XLE-37055] Re: Account closed

Message:
Your request has been updated by Billy Joyner [staff]. Message Content:

Please log into the account here http://my.gameservers.com and submit a new support ticket from under the "Support" heading in the members area with your request.


Bill Joyner
Gameservers Support
"Maxjulian"

Are you kidding me?

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 7:07 pm


From: *****@gmail.com
To: support@gameservers.com
Date: 21st january 2010 17:04
Subject: Re: [Ticket:XLE-37055] Re: Account closed

Message:
Why should I make another ticket, when I clearly stated my issue in an earlier email/ticket?
What happened to "Ticket assigned to Sales & Billing (Level 1) by Richard Keane" ?
Don't tell me this is the reply to that ticket, after 4 hours of waiting?

My gameserver, that I've had since november 2008, and which has been payed for until 15-02-10 (typo in earlier message) has been closed incorrectly, and I want that solved, as soon as possible.

Aaand the soap continues. Hopefully it doesn't take them another 4 hours to send me an answer as retarded as the previous one..

To all members/regulars, if anyone asks what happened to the server, tell them to keep checking the stf forum, we will probably end up at a new host with a new IP

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Re: Servers down

Post by thrice on Thu Jan 21, 2010 7:26 pm

Man, wtf. Bad news. Hope all will be fixed soon.
What kinda clowns work there?

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 7:31 pm

Clowns indeed..

Update: I could be a fraud, for security reasons I need to make a new ticket again, with my GameServers account, and not by email.

Why a fraudulous person would want to try and get someone else's server back up is a mystery to me, but they seem to see a connection.

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Re: Servers down

Post by Blaze on Thu Jan 21, 2010 7:42 pm

THANK GOD I GOT YCN

so tourney is still on Smile
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Re: Servers down

Post by Blaze on Thu Jan 21, 2010 7:45 pm

ok now i read all..

this sucks... fuckers...
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Re: Servers down

Post by Frenkolijzer on Thu Jan 21, 2010 8:22 pm

if they dont give you the same ip, you got to step over to YCN:) sometimes trouble with lag but everyone has that and its a lot cheaper Smile
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Re: Servers down

Post by Su!cide on Thu Jan 21, 2010 8:46 pm

Omg
Go to hell gameservers,
It's allways the same thing, me and Bolean had problems with their retards behind the keyboards -_-'
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Re: Servers down

Post by Vib3 on Thu Jan 21, 2010 9:32 pm

i'm heading to every gameserver's employee house to kill them ...anyone wanna join? Smile

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Re: Servers down

Post by Nema on Thu Jan 21, 2010 11:10 pm

Vib3 wrote:i'm heading to every gameserver's employee house to kill them ...anyone wanna join? Smile

i'm in Very Happy

lets kill that assholes from gameservers

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 11:29 pm

Lmao, let's not get into death threats.

For now I managed to get the server back, but after the current period for which I payed, we will move to YCN.
Today I've done some research, turns out I can save tens of euros every paying period (3 months) at YCN, and this whole fucked up business with GameServers gave an extra push. We're moving to YCN on 15-02-10. That way we have almost a month to announce it in the server banners etc and get all regulars to know the new IP :}

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 11:29 pm

That means I will probably be able to move everyone's XP and adminlevels too.

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Re: Servers down

Post by Roadkill on Thu Jan 21, 2010 11:52 pm

Hm, server doesn't want to start yet.
New ticket made, hang on.

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Re: Servers down

Post by Blaze on Fri Jan 22, 2010 1:12 am

Roadkill wrote:That means I will probably be able to move everyone's XP and adminlevels too.

Yea u can just copy the level.db and user.db ^^

There all info on admin levels and userlist is stored (at least in my server) Razz

When will you order new server? so that we got some IP already to announce Wink
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Re: Servers down

Post by Frenkolijzer on Fri Jan 22, 2010 2:29 pm

yup i had level 18 Smile
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Re: Servers down

Post by illusioN on Fri Jan 22, 2010 6:04 pm

Roadkill wrote:That means I will probably be able to move everyone's XP and adminlevels too.

k nice road Smile
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Re: Servers down

Post by Frenkolijzer on Mon Jan 25, 2010 6:57 pm

road at ycn you get a free voice server afaik
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Re: Servers down

Post by Miley Cyrus on Mon Jan 25, 2010 8:04 pm

roady you did a great job
loosing your server payment and whatever is necassary



so much trouble did you come down?
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